Managed IT / Continuity
Continuity is a business requirement.
Supporting critical operations through coordinated service relationships in banking and aviation.
The context
Commercial banking and international aviation customers with ongoing data-centre maintenance and business-communications requirements.
The challenge
Keep service scope, customer expectations and internal ownership clear throughout a recurring relationship—not only at the point of signing.
My contribution
Customer relationship management, commercial negotiation, internal resource coordination, collections and renewals. I kept customer priorities visible to the teams responsible for technical delivery and support.
The commercial picture
Approximately RMB 1.2M annually for 7 × 24 data-centre maintenance and RMB 250K annually for PABX maintenance. Together these represent approximately RMB 4.35M over three years.